Shipping, Cancellations & Returns Policy – Achetez malin

Last updated: March 2026

General Clarification: How the Website Operates

Achetez malin (alxfr.com) operates as a content, recommendations, and affiliate marketing (Affiliate) platform. We make significant efforts to find and review the most attractive and cost-effective aliexpress products online for you. However, it is hereby clarified that the Website is not a retail store and is not a party to the sale transaction.

We do not collect payment, do not hold inventory, do not pack, and do not ship products. Any purchase made after clicking a link on our site transfers you to external sites and suppliers (such as AliExpress, Amazon, etc.), and is therefore subject exclusively to the terms of use, shipping policy, and return policy of that external site only.

Part A: Shipping & Delivery Policy

1. Shipping Times and Methods

Delivery times, shipping costs, and delivery methods (regular mail, pickup points, or courier to your door) are determined exclusively by the seller on the external site and the shipping company you chose at checkout. Shipping times for aliexpress products may vary depending on package size, weight, and country of origin.Achetez malin management is not responsible for delivery delays.

2. Shipment Tracking

After completing your purchase on the external site, you will receive a tracking number from the supplier (usually in your personal area on that site or by email). The Achetez malin team does not have access to the order systems of external sites, and we cannot provide tracking numbers, locate packages, or expedite shipments. For any shipping issues, please contact the customer service of the site from which you ordered.

3. Taxes, Customs, and Import Fees

According to applicable laws, international purchases above certain thresholds may be subject to VAT and import duties.
Expensive or particularly large aliexpress products may also be subject to import taxes, customs duties, clearance fees from courier companies (such as DHL, FedEx, etc.), and may sometimes require standards approval.
All taxes, costs, and fees associated with clearing the package are the sole responsibility of the customer (buyer).Achetez malin management bears no responsibility for customs delays, clearance costs of any kind, or specific import authority requirements.

4. Liability for Shipping Damage

Products may contain fragile components. Full responsibility for safe packaging and the product arriving intact lies solely with the external seller. Achetez malin management is not responsible and does not compensate for shipments that were damaged, broken, or lost in transit.

Part B: Cancellation, Returns & Defective Products Policy

1. Order Cancellation and Refund

Since payment is processed at the checkout of the external site (third party), Achetez malin management has no technical or legal ability to cancel transactions, credit cards, or approve returns.

In case of buyer's remorse or wish to cancel an order (before it was shipped or after receipt), please contact your personal area on the supplier's site directly and as soon as possible (for example, opening a cancellation/return request on AliExpress or Amazon). Return terms (including who bears the return shipping cost) will be determined by the external platform only.

2. Defective, Broken, or Missing Products (Dispute Process)

Received a defective product? Missing parts? Product doesn't match the description? Since we are not the suppliers, issue handling is done directly with the seller. We recommend the following steps to ensure a refund:

Document immediately: Take photos from every angle of the damaged packaging, the shipping label, and the defect in the product itself. We recommend recording a video during unboxing.

Open a dispute: Go to your personal area on the site where you purchased the product and open a "Dispute" or service request, attaching the documentation you captured. Request a refund or replacement item according to the "Buyer Protection" policy of that platform.

3. Important Consumer Notice – Inspect Products Before Use

We strongly recommend opening the package, verifying all parts are intact, and checking the physical condition of the product immediately upon receipt – and only then using or installing it.

External suppliers typically will not approve a refund for a product that has already been installed or used (as it is difficult to prove the defect was not caused during use).

It is hereby clarified that Achetez malin management shall not bear any responsibility or legal liability to participate in installation costs, professional visits, or disassembly costs in the event of a product that was supplied defective, broken, or unsuitable.